24/7 Free and Confidential Hotline


By Phone:
518-584-8188 (24-hour hotline)
518-583-0280 (office)
518-583-2215 (fax)

Office Hours:
Monday-Thursday 9am-6pm
Friday 8am-5pm

Office Location & Postal Address:
480 Broadway, LL-20
Saratoga Springs, NY 12866


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Email is not a secure or confidential method of communication. If you would like to talk to an advocate, please contact our 24-hour hotline 518-584-8188.

480 Broadway is the Collamer Building, which is directly next to Saratoga Springs City Hall. The building is a large olive green colored brick building with multiple retail stores on the street level (Broadway). Our office is located on the lower level of this building (LL-20). There are several staircases that can be used to access the lower level from Broadway – one in front of The Spa Cafe, one next door to Saratoga Olive Oil, and one next door to Mountainman Outdoor supply store.If you are unable to or would prefer not to use stairs, there is an entrance on the Maple Avenue side of the building (you can use the address 35 Maple as a coordinate to find this entrance). The entrance is off of the private parking lot. The only usable parking space in this lot is the handicap parking space. All other spaces are assigned and any unassigned vehicles that park in those spaces are subject to being towed.


Parking Options:

  • free 2 hour parking on Broadway,
  • free 2 hour parking in the parking lot on the north side of the Collamer Building,
  • free 2 hour parking in some areas on Maple Ave.,
  • free 48 hour parking in the “High Rock parking lot” which is the lot between Maple Ave. and High Rock Ave.

    From the north:

    • Take Northway I-87 South
    • Exit the Northway at exit 15- Saratoga Springs/Rt 50. Take a right onto Rt.50. 1.5 miles
    • Take a slight left onto US-9 Broadway. 0.2 miles
    • End at 480 Broadway—See below ****

    From the South:

    • Take Northway I-87 North
    • Exit the Northway at exit 13N heading toward Saratoga Springs/9N
    • Continue for 4.6 miles
    • End at 480 Broadway—See below ****

      Public Transportation

      The CDTA Bus 451 & 452 stop at Lake Ave. & Broadway, which is just steps away from our office and CDTA Bus 450 stops at Broadway & Congress Park, which is approximately 6 blocks from our office.